Privacy Policy

Effective Date: September 25, 2026

Last Updated: September 25, 2026

At Dainty Skin Inc. (“Dainty Skin,” “we,” “us,” or “our”), accessible from daintyskin.com, we are deeply committed to respecting and protecting the privacy of our customers and store visitors. This Privacy Policy outlines how your personal information is collected, used, disclosed, and safeguarded when you visit our Shopify-powered website, make a purchase, participate in our skin quizzes, or otherwise communicate with us.

By accessing or using our website and services, you consent to the data practices described in this policy.

1. Information We Collect

When you interact with Dainty Skin, we collect various types of information to fulfill orders, improve our botanical formulations, and personalize your experience:

A. Information You Provide directly

  • Contact & Order Details: Your name, billing address, shipping address, email address, phone number, and payment information (e.g., credit card details handled securely via payment gateways).

  • Account Information: Username, password, and order history if you create a Dainty Skin account.

  • Skin Profile & Quiz Data: Voluntary information you submit via our routine finder quizzes, skin type assessments, or customer support inquiries (e.g., skin concerns, sensitivities, product preferences).

  • Marketing Communications: Your email address and SMS phone number when you subscribe to our newsletter, promotions, or back-in-stock notifications.

B. Automatically Collected Information

When you browse our website, certain technical data is automatically logged by our servers and service providers:

  • Device & Usage Data: IP address, browser type, operating system, referring URL, pages viewed, time spent on pages, and clickstream data.

  • Cookies & Tracking Technologies: We use cookies, web beacons, and pixels (including Shopify session cookies, analytics tags, and advertising pixels) to remember your cart, analyze traffic, and offer tailored content. You can manage cookie settings through your browser preferences.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • Order Processing & Fulfillment: To process transactions, fulfill and ship orders, send tracking updates, and manage returns.

  • Customer Support: To respond to questions, offer skin routine consultations, and resolve technical or delivery issues.

  • Personalization: To tailor product recommendations and skin routine guidance to your individual skin concerns.

  • Marketing & Communications: To send newsletters, special offers, and new product announcements (you may opt out at any time).

  • Website Optimization: To evaluate store performance, fix bugs, improve navigation, and enhance overall user experience.

  • Security & Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized account access, and security breaches.

3. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted third-party service providers who help us operate our business:

  • E-Commerce Platform: Our online store is hosted on Shopify Inc., which provides the platform that allows us to sell our products to you. Your data is stored through Shopify’s secure data storage, databases, and general Shopify application.

  • Payment Processors: Payments are processed securely via third-party gateways (e.g., Shopify Payments, Stripe, PayPal). We do not store full credit card numbers on our servers.

  • Shipping & Logistics Partners: Delivery address and contact details are shared with logistics providers (e.g., Canada Post, UPS, DHL) solely to ship your packages.

  • Analytics & Marketing Tools: We use tools like Google Analytics and social media advertising pixels to analyze traffic and show relevant advertisements to interested audiences.

  • Legal Requirements: We may disclose personal data if required by law, court order, or government regulation, or to protect the rights, property, and safety of Dainty Skin, our customers, or the public.

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit websites. We use cookies to:

  • Keep track of items in your shopping cart.

  • Remember your preferences and login details.

  • Analyze store analytics and visitor interactions.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, disabling cookies may affect certain functionality of our website, such as adding items to your cart or completing checkout.

5. Third-Party Links & Services

Our store may contain links to external sites (such as our Instagram or TikTok accounts). This Privacy Policy applies solely to information collected by Dainty Skin. We are not responsible for the privacy practices or content of external third-party websites.

6. Data Security and Retention

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of your personal information. When sensitive data (such as payment information) is transmitted, it is encrypted using Secure Sockets Layer (SSL) technology.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights & Choices

Depending on your location, you have rights regarding your personal information:

  • Access & Correction: You may request access to or correction of the personal information we hold about you by contacting us.

  • Marketing Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any promotional email, or replying STOP to SMS messages.

  • Account Deletion: You may request the deletion of your account or personal data, subject to legal or transactional retention requirements (e.g., tax record keeping).

8. Minors

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted on this page with an updated "Last Updated" date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

Dainty Skin Inc.

Email: info@daintyskin.com

Address: Oakville, Ontario, Canada